1.What shipping methods do you offer and what are the costs?
- In the United States, we offer fast shipping for a flat rate of $6.95 and Free shipping for orders larger than $149. Unfortunately, we cannot ship to US military bases at this time.
- In the Vietnam, we provide a free shipping service for all orders.
2.How long does shipping take?
In the USA
- Procesing time: 1-2 business days.
- Shipping time: 5-7 business days.
In Vietnam
- Procesing time: 1-2 business days.
- Shipping time: 3-5 business days.
If you still have not received your purchase after 3 weeks, please notify info@karikkirak.com
3.Do you offer international shipping?
We currently solely offer our services to Vietnam and the United States.
4.What payment methods do you accept?
We make paying easy! Here's how you can pay:
Online: We use PayPal for secure payments.
5.Is it safe to buy from your website?
Absolutely! Your privacy is our priority. Learn more in our Privacy Policy.
6.Can I cancel my order?
Yes, you can cancel on the same day as your purchase, within 24 hours. If you exceed this timeframe, your order may have been processed and shipped.
7.What is your return/refund policy?
We offer returns or exchanges within 20 days of delivery. Read our full Returns & Refunds Policy for details.
8.My order hasn't arrived. What should I do?
First, check your tracking information. If it shows 'delivered' but you don't have your package, look around your property thoroughly. If it's still missing, contact us at info@karikkirak.com.
9.Do you offer gift cards?
No, we do not currently offer gift cards.
10.What if I receive a damaged item?
We apologize for any inconvenience. Please contact us immediately and we will either arrange for a full refund.